Why I do this work, and why I do it this way

Chronic pain and the NDIS decisions made about it are my whole practice

That was during the COVID-19 pandemic, a chaotic time when my clinical skills kept people safe. Evidentiary skills let teams and systems understand each other, because a handover that isn't accurate puts someone at risk. And human skills helped people through what was often the worst and most frightening day of their lives.

The NDIS and the Tribunal have made getting the supports you need to live just as frightening. In my years in practice I've seen how stressful the process is. How much is wasted when records aren't written accurately. How much harm is done when the people involved don't communicate accurately. And how traumatising it is to have to fight for the supports your life depends on in front of a Tribunal.

So I built a service to fix those problems: one that gives a defensible, balanced, objective and honest account of what you're living with, and what would support you.

This is all I do. Every set of records is read, reasoned and signed by me. Nothing is delegated, and there is no template. Every single case is a unique thesis, with you at the centre.

Why a physiotherapist? Because NDIS support decisions come down to clinical questions.

A refusal looks like a legal problem. It arrives on letterhead, quotes legislation, and names a test your evidence didn't meet. But look at what the NDIS is actually asking about a support:

• Which impairment is the support for, and how does it connect to the disability on your plan?
• What does the support actually do for you: what does it keep you able to do, and what slips without it?
• Is it the right support, at the right amount, and is it working?
• Is it treating your condition, or helping you live with it? The first is the health system's job. The second is the NDIS's.

Those are questions about impairment and function, and that is what physiotherapists are trained in. Reading a file for legal gaps is one skill. Looking at your treatment and your day and saying what a support does for you is another, and it's the one these decisions come down to. Don't leave your case to someone who doesn't understand its clinical, legislative and functional complexities.

Some questions sit outside my scope: psychiatric diagnosis, neuropsychological testing, a specialist's medical opinion. Where your file needs one, I'll say which and why.

How I answer them, step by step

I keep a working index of Tribunal decisions on NDIS and chronic pain

Due to AHPRA regulations, health practitioners aren't allowed to use testimonials in their advertising, and I won't share my clients' cases, to protect their privacy. What I can show you is the body of evidence I draw on, for my process and for your case.

No textbook tells you what evidence an NDIS decision actually requires. The guidelines describe the criteria, but what a decision-maker needs to be satisfied of, and what satisfies them, only shows up in the decisions themselves.

So I read them, and index them as I go: 124 decisions as at 2 October 2026.

Read the case notes

To keep my evidence defensible, I'm never paid to deliver the supports I write about

Anyone deciding whether to trust a report should know how the person who wrote it is paid. The Tribunal gives less weight to practitioners who stand to be paid from the plan they're writing about, so I've built my practice so that can never be said of my evidence.

• I don't provide funded supports or treatment to anyone whose file I've audited or reported on, or whose future funding depends on a report I wrote. I'm paid once for the evidence, and I'm not in the plan that follows.
• My fee is capped before the work starts and doesn't change with what I find, or with what the NDIS later decides.

I'm paid for this work, so I won't claim to have no interest at all. The line I can draw is narrower, and it holds up when it's checked. It's what keeps your evidence standing in front of the NDIS, a reviewer or the Tribunal.

The full position, and what it doesn't cover